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Case Studies

Blue Cross Blue Shield of Illinois: Using Hospital Quality Reporting to Motivate Improvements in Patient Safety

Articles

"From Opaque to Crystal Clear:" Health Management Technology, January 2004

"Knowledge is Power:" Health Insurance Underwriter, May 2004

White Papers

Consumers Needing Hospital Care Arm Themselves With Quality Data

Hospital Quality Comparisons Are Beginning to Influence Consumer Choice and Behavior

Understanding Rising Hospital Inpatient Costs

The Ratio of Costs to Charges

Archived Webinars

New Research Illuminates the Mindset of Consumers Seeking Hospital Quality Information

Quality Matters Newsletter

Volume I, July 2005

Volume II, September 2005

Volume III, November 2005

Volume IV, February 2006

Volume V, April 2006