WebMD Quality Services
Benefits: Select Quality Care Consumer

Promote Quality

Poor quality health care costs, in more ways than one. According to the Institute of Medicine, up to 98,000 people die every year from preventable medical errors made in hospitals - such as misdiagnoses, inappropriate treatments, preventable infections, and mechanical and technical problems.

A 2003 study in the Journal of the American Medical Association found that one common indicator of poor quality health care, postoperative blood stream infection, adds 11 days and $58,000 to each stay, and increases the risk of patient death by 21.9%.

Satisfy Your Members or Employees

Today's patients are eager for information that will help them make better health decisions:

  • More than 45 million consumers have expressed interest in taking advantage of online hospital comparison tools (Source: Manhattan Research)
  • More than 60% of American consumers have searched for information to help them make treatment decisions in the last 12 months (Source: Rand Corporation)
  • 93% of American believe the public has a right to know the results of evaluations of performance measures for hospitals, physicians and nursing homes (Source: America's Health Insurance Plans)
  • 70% of consumers say that information on medical errors tells them "a lot" about hospital quality (Source: Henry J. Kaiser Family Foundation, the U.S. Agency for Healthcare Research and Quality and the Harvard School of Public Health)